Before contacting us, please check our FAQ pages to see if the answer is there.

To ask a question (about order progress, refund, delivery, missing or incorrect items, incorrect price, payment or postage for an order you already placed) Click HERE (NOT for Technical questions, changes, cancellations or "can you supply" - see below.)

To CANCEL or CHANGE or ADD TO an order, please contact our Warehouse HERE (For urgent last-minute changes. Please do not use for questions that can not be answered by warehouse staff.)

To Pay by credit card or to submit new credit card details, click HERE.

For questions about a Paypal payment, click HERE.

If you can't find instructions for something you ordered, click HERE.

To thank us, click HERE. (Please do not use for questions. They will not be answered.)

For questions about a downloadable eBook, click HERE.

For Technical questions, pre-sales, email problems, complaints or questions about non-working or damaged items, "can you supply", "link requests", and questions about the workings of the SatCure web site, email and shopping cart, please contact Technical and Marketing.

For all other matters, please contact Technical and Marketing or use the Forum.

To complain about a staff member, click HERE. (Please do not use for questions. They will not be answered.)

FAQ: "Why can't you simply give us your email address? Answer: we used to do that but it resulted in a lot of "spam", causing some enquiries to be deleted by mistake. In addition, customers would often email a staff member who was away so the reply would be delayed by days or even weeks. By using the current system, we can guarantee that your message will be seen by more than one staff member, so a response is guaranteed, provided that you supply a reliable, working email address.